Contact
Talk to us.
Start a trial, ask about a mock, or get help with your account. We support the institute directly.
Support
Phone
01356105469For a live session, call. For account and exam questions, email.
Already have an account? Sign in
01 What we can help with
Support for the whole account.
From the first trial mock to the invoice at the end of the month.
Trial and onboarding
We set up the account and the seven-day trial with you.
Running a session
Lobby, timers, late admission, or a candidate who drops off.
Marking and results
Answer review, Writing feedback, Speaking entry, and publication.
Billing and invoices
Your plan, seats, invoices, and payment records.
02 Start
Start with seven days.
We set up the account with you. Full access, no payment, and unlimited exam seats for seven days. If it fits, choose a monthly pack and pay the ৳6,000 one-time setup fee and the first month.
7 days
free trial
No payment
during the trial
Unlimited
exam seats in the trial
Monthly
after the first month
Do you cover Speaking?
Yes, in the combined report. Your institute's examiners run the Speaking interview offline and enter the criteria and feedback. The platform calculates the Speaking band and includes it with the other modules.
What happens if a candidate's connection drops?
Answers save as they type. The candidate reconnects to the same exam, and the clock keeps running. No extra time is added.
Do we have to write the tests?
No. Ready-made Academic and General Training tests are included, written and maintained by us. Preview any test in the candidate interface before you start.
Can we schedule an exam?
Yes. Start a session by hand when the room is ready, or set a start time. A scheduled session opens and runs itself.
How does the 7-day trial work?
We set up your institute's account and give you seven days of full access. There is no payment, and the trial includes unlimited exam seats. If it fits, choose a monthly pack and pay the ৳6,000 one-time setup fee and the first month.
What is an exam seat?
One seat is one student completing one full mock exam. A separate exam uses another seat. Student accounts are unlimited; seats are the monthly exam quota.
Can we create unlimited student accounts?
Yes. Create as many student accounts as your institute needs. Students are invited by email and set their own password.
Do your students see their results immediately?
No. You review and publish. Module results and the combined report go out separately.
Do you use AI to grade Writing?
No. Your instructors grade Writing against the IELTS criteria for Task 1 and Task 2. AI evaluation is not part of the current product.